E-commerce · AI operations
Make your e-commerce operations agentic. With your team in control.
Support, returns, order follow-up and reconciliation take a big team and still fall behind as you grow. Our team deploys AI agents inside your processes, customized to your company and your own tools, one queue at a time. They track the goal, measure every run and improve the next, and your people approve what matters. We start with a four-week pilot in your own cloud.
- 01Support never catches upOrder status, refund and "where is my parcel" questions pile up on WhatsApp and email, and first replies slow down as you grow.
- 02Orders fail after they are placedCash-on-delivery orders get refused, deliveries fail and payments get stuck, and each one needs someone to chase it.
- 03Your numbers sit in five toolsOrders, payments, shipping and refunds live in different systems, so reconciling them is a weekly scramble.
Example goal
Take over the refund queue
example target for the work agents control. Your overall refund time also depends on banks and carriers. Illustrative numbers.
How it works
Pick one queue. We run it with you.
Choose the queue
We agree one defined piece of work, such as refund requests, first replies or order follow-ups, what handled well means, and how much of it we take on.
Connect your tools
Agents connect to your store, support inbox and payment and shipping tools, with access you control and can revoke.
Four-week pilot
Agents work the queue and prepare the replies, refunds and follow-ups. Anything that reaches a customer or moves money waits for your approval.
Review and keep going
Every month we review the work: how much was handled, how often your team approved it unchanged, and how your own numbers moved alongside. We fix what is not working and widen the scope.
What a pilot covers
Real queues, measured. Starting with one.
We start with the queue that costs you the most. Examples of what agents take on, each measured by the work done and its quality.
- Drafting first replies to order, delivery and refund questions from your own policies
- Spotting cash-on-delivery orders at risk and preparing the confirmation and follow-up
- Preparing refunds and returns, with approval before any money moves
- Chasing stuck orders and failed payments, and recording what happened
- Weekly reconciliation of orders, payments and refunds
- A weekly report: work handled, how much was approved unchanged, and how your own numbers moved
Built for your security review
Runs in your cloud. Every action on the record.
Self-hosted
Deployed in your cloud account or data center. Evidence stays in your environment.
Approvals
Anything that changes production or reaches people waits for approval by default.
Audit trail
Every run, tool call, decision and cost is recorded per workflow.
Your models
Your enterprise Claude, ChatGPT or Gemini agreements, or private endpoints.
Scoped access
Tools, folders and secrets are granted per workflow, and every command agents run is OS-sandboxed.
SSO and roles
Sign-in through your identity provider, with roles and per-workflow access.
FAQ
Questions, answered.
Who does the work?
Our team sets up the agents, connects your tools and runs a monthly review with you. Your team approves anything customer-facing or involving money until you are comfortable.
Is the deployment customized for us?
Yes. Every deployment is set up around your company: your cloud account, your tools, your approval rules and who on your team can see and change what. It is not a one-size-fits-all install.
Where does it run?
In your own cloud account, so your customer and order data stay in your environment.
Which tools does it connect to?
Your store, support inbox, payment and shipping tools, through MCP, APIs and a browser, using access you grant. We confirm each integration on the scoping call.
How is it priced?
Custom, based on the scope. We start with a fixed-fee four-week pilot, then a monthly fee for running and improving it. It is not tied to a promised result.
Do you guarantee the metric?
No. We commit to taking over a defined queue and reporting how much work was handled and how good it was. Your business numbers, like refund time, also depend on things agents do not control, such as banks and carriers, so we track them next to the work and review the link with you.
Does it replace my team?
It takes the repetitive queue so your team can focus on the cases that need a person. A person approves anything that affects money or a customer until you decide otherwise.
Also in AgentWorks
The rest of the platform.
Pick one queue. Start with a four-week pilot.
Tell us the queue that costs you the most and we will scope a pilot on it: the work we take over, what handled well means, and the tools. Pricing is custom and based on that scope.