Customers
Support First Response
Answers support questions on email and WhatsApp from your docs and order history, and hands off anything sensitive.
GoalMedian first response under 15 minutes
CrewGoalComing soon
Use cases · Customer support
First reply in minutes, not hours. Sensitive cases still come to you.
Most support questions have an answer in your docs or the order history. AgentWorks agents answer those quickly in your voice, and route refunds, complaints and anything unusual to you with the context already gathered.
- 01Customers wait too longA slow first reply turns a simple question into an angry follow-up.
- 02The same answers, againYour team rewrites the same explanation fifty times a week.
- 03Hand-offs lose contextWhen a case needs a human, they start from scratch.
Example goal
Answer customers faster
Primary metricMedian first response
11 min
target 15 min. Illustrative numbers.
Premade agents
Start from agents that already know the job.
Each one comes with its goal, its tools and its guardrails. We set up the first one with you.
Customers
Inbox Triage
Sorts your inbox, answers the routine emails in your voice and leaves only the ones that need you.
Goal90% of inbound answered within 4 business hours
CrewGoalComing soon
Customers
Review Responder
Replies to every Google and marketplace review, and routes the unhappy ones to you with the order attached.
GoalEvery review answered within 48 hours
GoalComing soon
Operations
Meeting Notes to Actions
Turns meeting notes into tasks with owners and due dates, and chases them in Slack.
GoalEvery action item owned within 1 hour
CrewComing soon
Works with Gmail, WhatsApp and Slack, your help docs, and your order or billing system through MCP. See connectors →
How it works
You set the target. The agents keep working until it's hit.
Set the goal
Pick a premade agent or describe the outcome, then agree the metric and target with us.
Run
Agents work through your tools on a schedule, with your approval on anything that goes out.
Measure
Every run records what it did and what it moved, so you see progress, not activity.
Auto-improve
It fixes what broke, drops what didn't work and tries the next idea.
FAQ
Questions, answered.
Will customers know it's an agent?
That's your call. Replies use your tone and signature, and you decide what it may send without review.
What does it hand off?
Anything over your limits: refunds, legal or angry messages, and topics you mark as sensitive. See "Approvals and autonomy" in Docs for how limits work.
Does it learn our answers?
Yes. Approved answers become part of its knowledge base, so the next reply is better.
Start with one goal. We'll set it up with you.
Book a short call. We connect your tools, pick the agent and agree the metric together.